Speed time to resolve incidents
Comprehensive service visibility and ownership details, helping teams quickly diagnose issues and reduce downtime without scrambling for information.
Fragmented data slows incident response times
Siloed information across tools and teams makes it difficult to quickly identify service owners, understand dependencies, and restore services during incidents, leading to costly delays.
Instantly access key service details to expedite incident investigations.
Seamlessly trigger incidents from within Cortex to start resolving immediately.
Reduce mean time to resolve (MTTR) by quickly locating the right resources.
Gain complete control over incident response with Cortex
Cortex enables teams to handle incidents with full visibility and fast, informed decisions, minimizing downtime and maximizing reliability.
Ownership
Identify service owners and on-call teammates instantly during critical incidents.
Dependencies
Understand all service dependencies and changes to assess incident impact quickly.
Integration
Integrate with your existing tools to manage incidents without leaving Cortex.
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Testimonials
Javier de Vega Ruiz
"One of the biggest improvements we've seen since implementing Cortex is in our Mean Time to Restore- which we reduced by 67%. Being able to quickly find service information is a small operational change that has enormous impact."
Shaun McCormick
“We know if an engineer gets pulled out of what they’re doing, it takes 30 minutes to re-engage, Cortex lets us reduce noise and keep our team focused on the highest priority work.”
Amanda Jackson
“Walk away from a spreadsheet for a minute, and it’s already stale. With Cortex, we never have that issue. I can just trust that information is always up to date, and we can leave devs alone that have already done what they need to do.”
Sven Diebold
"Cortex gives us the clarity and control we need to meet our goals without slowing down. It’s helped us move faster and build correctly from the start, and become an essential part of how we operate in a lot of different ways."
Insights and case studies
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